What This Policy Covers
This Cookie Policy explains how Dinkum Casino (operated at dinkum-casino-nz.com, registered address: 810 Great South Road, Penrose, Auckland 1061, New Zealand) uses cookies and similar tracking technologies when you visit our website or use our platform. It applies to all visitors, registered players, and anyone browsing our pages from New Zealand or elsewhere.
By using our website, you acknowledge that cookies may be placed on your device in accordance with the settings and preferences you choose. Where your consent is required, we will ask for it. Where cookies are strictly necessary to keep the site running, they will operate regardless of your preferences, as permitted under applicable guidelines.
If you have questions about how we handle your data more broadly, please refer to our Privacy Policy or get in touch via support@dinkum-casino-nz.com.
What Cookies Are and How They Work
A cookie is a small text file that a website stores on your browser or device when you visit. Cookies serve different purposes: some remember your login so you do not have to sign in on every page, others help us understand how visitors move through the site, and some are used to show you content or offers that are relevant to your activity.
Cookies are not executable programs. They cannot install software, access files on your device, or carry viruses. They are plain text, and their only function is to store small pieces of information that the website or a third party can later read.
Beyond traditional cookies, we also use technologies that function in a similar way:
- Local storage and session storage – browser-based storage that works like cookies but persists differently across sessions.
- Web beacons and pixels – tiny transparent images embedded in pages or emails that signal when content has been loaded or opened.
- Device fingerprinting components – certain technical attributes of your browser or device used in combination to support fraud detection and responsible gambling compliance.
Categories of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the website to function. Without them, you would not be able to log in, navigate between pages, access your account, or complete transactions. They do not track you for marketing purposes and do not require your consent under current guidance from the Office of the Privacy Commissioner of New Zealand.
Examples of what these cookies do:
- Maintain your session when you move between pages while logged in
- Remember items in your session, such as your active bonus or game state
- Apply your region settings and preferred language
- Support our security measures, including CSRF protection and bot detection
- Enable age verification and self-exclusion status checks required under New Zealand gambling standards
Functional Cookies
Functional cookies allow us to remember choices you make and provide a more personalised experience. They are not essential but improve your time on the site. These cookies may be set by us or by third-party providers whose services appear on our pages.
Examples include:
- Remembering whether you prefer a light or dark interface setting
- Storing your preferred deposit currency (NZD by default for New Zealand players)
- Recalling your recently played games so they appear at the top of your library
- Keeping your table game or pokie filter preferences between visits
These cookies are active only with your consent, which you can manage at any time through our cookie preferences panel.
Performance and Analytics Cookies
We use analytics cookies to understand how our website is used. The data collected is aggregated and does not identify you personally. It tells us things like which pages are visited most often, how long players spend in the games lobby, and where technical errors occur. This helps us fix problems and prioritise improvements.
We use tools including Google Analytics to collect this information. Google Analytics sets its own cookies under Google’s privacy framework. You can opt out of Google Analytics tracking by visiting https://tools.google.com/dlpage/gaoptout and installing the browser add-on.
Performance cookies are used only with your consent.
Marketing and Targeting Cookies
These cookies are used to deliver promotional content that is relevant to you, both on our website and on other platforms you visit. They track your activity over time and across different sites to build a profile of your interests. We use this to decide whether to show you content about Dinkum Casino offers, new game releases, or bonus promotions.
Marketing cookies may be set by us or by third-party advertising partners. These partners have their own privacy policies and operate independently of Dinkum Casino.
We do not use marketing cookies to target content at users who have set deposit limits, are on a self-exclusion register, or have identified themselves as vulnerable through our responsible gambling tools. This aligns with our obligations under the Gambling Act 2003 and our commitments to safer gambling practices.
Marketing cookies require your explicit consent.
Responsible Gambling and Compliance Cookies
This category is specific to our operation as a licensed gambling platform. Certain cookies and local storage values are set specifically to support our legal and regulatory obligations, including:
- Recording whether a player has completed age verification during the current session
- Checking whether a player’s account is subject to a voluntary or mandatory exclusion period
- Tracking session duration to support time-limit reminders where a player has enabled them
- Supporting deposit limit enforcement across devices during a single session
- Flagging accounts flagged for manual review under our problem gambling identification procedures
These cookies operate in the background and are not optional. They are part of how we meet our duty of care to players and comply with the Gambling Act 2003, the Gambling (Harm Prevention and Minimisation) Regulations 2004, and guidance issued by the New Zealand Gambling Commission.
Third-Party Cookies
Some cookies on our platform are placed by third parties whose services we integrate. These include:
- Game providers such as Evolution, Play’n GO, PG Soft, Pragmatic Play, BGaming, Evoplay, and others. When you load a game, the provider’s platform may set its own cookies to manage the game session, detect connectivity issues, and handle RNG auditing.
- Payment processors including the systems behind Visa, Mastercard, Apple Pay, Google Pay, and cryptocurrency gateways. These set cookies or use session identifiers to verify transactions and detect fraud.
- Analytics platforms such as Google Analytics, which set their own cookies as described above.
- Customer support tools that power our live chat and helpdesk features.
We do not control third-party cookies and cannot change what these providers collect. Each third party is responsible for its own cookies and should publish a cookie or privacy policy explaining its practices.
Cookie Consent and Your Choices
When you first visit dinkum-casino-nz.com, you will see a cookie consent notice. This notice lets you:
- Accept all cookies
- Reject all non-essential cookies
- Choose specific categories to enable or disable
Your choice is saved and applied for future visits. You can revisit and change your preferences at any time by clicking the cookie settings link in the website footer.
Please be aware that if you disable functional or performance cookies, some features may not work as expected. Disabling strictly necessary or compliance cookies is not possible, as these are integral to the operation of a licensed gambling platform.
Browser-Level Cookie Controls
You can also manage cookies through your browser settings. Each browser handles this differently:
- Google Chrome – Settings > Privacy and security > Cookies and other site data
- Mozilla Firefox – Settings > Privacy and Security > Cookies and Site Data
- Safari – Preferences > Privacy > Manage Website Data
- Microsoft Edge – Settings > Cookies and site permissions > Manage and delete cookies
Clearing cookies at the browser level will remove saved preferences and may log you out of your Dinkum Casino account. It will not remove cookies that are reset automatically on your next visit, such as session cookies.
Cookies and New Zealand Privacy Law
New Zealand’s Privacy Act 2020 governs how personal information is collected, stored, and used. Where cookies collect data that could identify you directly or indirectly (such as your IP address, device identifiers, or browsing behaviour tied to your account), that data is considered personal information and falls within the scope of the Act.
We handle such data in accordance with the information privacy principles set out in the Privacy Act 2020. This includes:
- Collecting only what is necessary for a specific, lawful purpose
- Being transparent about what we collect and why
- Not using the information for a purpose other than the one for which it was gathered, unless permitted by law or with your consent
- Keeping the data accurate and secure
- Giving you the right to access and correct your information
If you believe your privacy rights have been affected by our cookie practices, you can raise a complaint with the Office of the Privacy Commissioner of New Zealand at www.privacy.org.nz.
Cookies and Gambling Regulation
Dinkum Casino holds licence number NZGA-OP-2024-17856. Our use of certain cookies is directly connected to our obligations under the Gambling Act 2003 and associated regulations. This includes our duty to:
- Verify that players are 18 years of age or older before permitting real-money play
- Enforce self-exclusion periods across sessions and devices
- Monitor for signs of problem gambling and intervene where required
- Maintain accurate session records for audit and regulatory review purposes
Cookies that support these functions are classified as strictly necessary under our regulatory obligations and cannot be turned off while using the platform.
Data Retention
Different cookies are kept for different lengths of time:
- Session cookies – deleted automatically when you close your browser
- Authentication cookies – retained for the duration of your logged-in session, typically up to 30 days if you use a “remember me” option
- Analytics cookies – typically retained for up to 13 months, as set by the analytics provider
- Marketing cookies – vary by provider, typically between 30 and 180 days
- Compliance and responsible gambling cookies – retained for the duration required by our licence conditions, which may extend beyond your active session
When data collected through cookies is stored on our servers as part of your account record, it is retained in line with our Privacy Policy and applicable legal obligations.
Children and Age Restrictions
Dinkum Casino does not knowingly collect personal information from anyone under the age of 18. Our platform is intended exclusively for adult players, and we use technical measures, including age verification cookies and account controls, to enforce this requirement. If you believe a minor has accessed our platform or provided personal data, please contact us immediately at support@dinkum-casino-nz.com.
Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the technologies we use, the services we offer, or the legal and regulatory environment in New Zealand. When we make material changes, we will update the policy on this page. We encourage you to check back periodically if you want to stay informed about how we use cookies.
Continued use of the website after a policy change constitutes acceptance of the updated terms, to the extent permitted by applicable law.
Contact Us
If you have questions or concerns about this Cookie Policy or how your data is handled in connection with cookies, you can reach us through the following channels:
- Email: support@dinkum-casino-nz.com
- Phone: +64 806 267 925
- Post: 810 Great South Road, Penrose, Auckland 1061, New Zealand
- Online: https://dinkum-casino-nz.com/contact-us/
Our support team is available Monday to Saturday, 9AM to 6PM.