Operator Identity and Corporate Registration
Dinkum Casino is operated by Dinkum N.V., a company incorporated and registered under the laws of Curaçao, with registered company number 17856. The registered office address of the operator is 810 Great South Road, Penrose, Auckland 1061, New Zealand. The website dinkum-casino-nz.com is the official domain under which the operator provides remote online gaming services to eligible players.
All operations, player accounts, financial transactions, and gaming services provided through this platform are conducted solely by the above-named legal entity. The operator does not accept liability for any services provided through unauthorised third-party websites purporting to represent Dinkum Casino.
Licence Details and Regulatory Authority
Licence Information
Dinkum Casino holds an online gaming licence issued by the Curaçao Gaming Authority (CGA), the competent regulatory body established under the Landsverordening op de kansspelen (National Ordinance on Games of Chance, LOK), which came into full force on 20 December 2024. The CGA operates as the sole government authority responsible for the licensing and supervision of all remote gaming activities conducted in or from Curaçao.
- Licence number:
- Licence type: B2C Online Gaming Licence (Remote Gaming)
- Issuing authority: Curaçao Gaming Authority (CGA)
- Jurisdiction of registration: Curaçao, Kingdom of the Netherlands
- Licence status: Active (Definitive/Provisional, as applicable)
Players may verify the validity of this licence at any time by accessing the official CGA licence register at www.gamingcontrolcuracao.org. A clickable CGA validator seal is displayed in the footer of this website and provides real-time confirmation of the licence status.
Territorial Scope of Services
Online gaming services offered through dinkum-casino-nz.com are made available to players located in New Zealand and other jurisdictions where access to such services is not prohibited by applicable local law. The operator does not knowingly accept registrations from residents of the following restricted territories: the United States of America, the United Kingdom, France, Germany, Australia, the Netherlands, Curaçao, and any jurisdiction appearing on the current Financial Action Task Force (FATF) list of high-risk and non-cooperative jurisdictions. This list is subject to ongoing review and may be updated by the operator at any time to reflect changes in international regulatory guidance or applicable law.
Players are solely responsible for ensuring that their participation in online gaming is lawful in their respective jurisdiction before registering or placing wagers on this platform. The operator makes no representation that the services provided are appropriate for use in all geographic locations.
Age Restriction and Eligibility Requirements
Access to and use of Dinkum Casino is strictly restricted to persons who are 18 years of age or older. The minimum age threshold of 18 years applies across all gaming services, including casino games, live dealer products, and any promotional offerings. The operator maintains a zero-tolerance policy with respect to underage gambling.
Upon registration, all players are required to confirm that they meet the minimum age requirement. The operator reserves the right to request documentary proof of age at any stage of the account lifecycle. Where a player is found to be under the minimum eligible age, the operator will immediately suspend the account, void any transactions, and take such further action as may be required under applicable law and licensing conditions.
Parents and guardians are encouraged to make use of parental control software to prevent minors from accessing online gambling websites. Further information on such tools is available through organisations such as NetNanny and Gamblock.
Anti-Money Laundering and Know Your Customer Policy
AML Framework
The operator maintains a comprehensive Anti-Money Laundering and Counter-Financing of Terrorism (AML/CFT) compliance programme in accordance with the requirements imposed by the Curaçao Gaming Authority under the LOK and associated CGA regulatory guidelines, including the CGA Regulations for Anti-Money Laundering and Combating the Financing of Terrorism. The programme is designed to detect, prevent, and report any activity that may constitute money laundering, terrorist financing, or other financially related criminal conduct.
The operator has appointed a dedicated AML Compliance Officer who holds responsibility for the implementation and ongoing review of the AML/CFT programme. The compliance function operates independently of the commercial activities of the business and reports directly to senior management.
KYC Verification Procedures
All players are subject to Know Your Customer (KYC) verification procedures prior to the processing of withdrawals and, where risk-based criteria are triggered, prior to or during the course of gameplay. KYC procedures may require the submission of one or more of the following documents:
- Government-issued photographic identification (passport, national identity card, or driver’s licence)
- Proof of residential address dated within three months (utility bill, bank statement, or official government correspondence)
- Proof of payment method ownership (bank statement or front image of payment card with sensitive details partially obscured)
- Source of funds or source of wealth documentation, where required by risk assessment or regulatory obligation
The operator applies a risk-based approach to customer due diligence (CDD). Enhanced due diligence (EDD) measures are applied to players who present a higher risk profile, including but not limited to those making high-value deposits, those identified as Politically Exposed Persons (PEPs), or those in respect of whom suspicious activity has been identified. The operator does not permit anonymous accounts or anonymous transactions under any circumstances.
All submitted documentation is reviewed and processed in accordance with the operator’s internal verification procedures. Players who fail to provide satisfactory documentation within the timeframes specified by the operator may have their accounts suspended or closed, and any pending withdrawals may be withheld pending resolution of the verification requirements.
Data Protection and Privacy
The operator collects and processes personal data in connection with the provision of online gaming services, account management, AML/KYC compliance, and the fulfilment of regulatory obligations. All data processing activities are carried out in accordance with the operator’s Privacy Policy, which is available in full on this website.
Personal data held by the operator is protected by appropriate technical and organisational security measures, designed to prevent unauthorised access, loss, destruction, or alteration of player information. The operator does not sell or otherwise transfer personal data to unaffiliated third parties for commercial purposes. Data may be shared with regulatory authorities, law enforcement agencies, or licensed third-party service providers where required by applicable law, by court order, or as necessary for the performance of services directly related to the operation of the platform.
Players retain the right to request access to, correction of, or deletion of their personal data to the extent permitted under applicable law. Requests relating to personal data should be directed to the operator’s data protection contact at support@dinkum-casino-nz.com. The operator will respond to all such requests within a reasonable timeframe and in accordance with applicable regulatory requirements.
Responsible Gambling
Operator Commitment
The operator is committed to promoting responsible gambling and to providing a safe, fair, and sustainable gaming environment for all players. Gambling is intended to be a form of entertainment. The operator acknowledges that for a minority of individuals, gambling may give rise to harmful behaviour, and it takes its obligations in this respect seriously.
Player Protection Tools
In compliance with conditions attached to its CGA licence under the LOK, the operator provides the following responsible gambling tools to all registered players:
- Deposit limits: Players may set daily, weekly, or monthly deposit limits to restrict the amount of funds that can be deposited within a defined period. Requests to reduce limits take effect immediately; requests to increase limits are subject to a mandatory cooling-off period.
- Session time limits: Players may set limits on the duration of individual gaming sessions.
- Spending limits: Players may impose restrictions on the total amount wagered within a specified period.
- Reality checks: Periodic on-screen reminders of session duration are available to assist players in managing their play.
- Self-exclusion: Players may request voluntary self-exclusion for a minimum period of six months. During a self-exclusion period, the account is suspended and the player is prevented from opening a new account with the operator. Self-exclusion requests are processed promptly and without undue delay.
- Account cooling-off period: Players may request a temporary break from gambling for a defined short-term period.
- Account closure: Players may request permanent closure of their account at any time.
Support and External Resources
Players who believe they may be experiencing difficulties related to gambling are encouraged to seek assistance from specialist support organisations. The following resources are available to players in New Zealand and internationally:
- Problem Gambling Foundation of New Zealand: www.pgf.nz | Helpline: 0800 664 262
- Gambling Helpline New Zealand: www.gamblinghelpline.co.nz | Helpline: 0800 654 655 (available 24 hours, 7 days)
- Gamblers Anonymous New Zealand: www.gamblersanonymous.org.nz
- GamCare (International): www.gamcare.org.uk
The operator’s customer support team is available to assist players in accessing responsible gambling tools or in making a self-exclusion request at any time via live chat or email.
Dispute Resolution
Internal Complaints Procedure
Any player who has a complaint or dispute in connection with the services provided by Dinkum Casino should contact the operator’s customer support team in the first instance. Complaints may be submitted via:
- Email: support@dinkum-casino-nz.com
- Live chat: Available on the website 24 hours a day, 7 days a week
The operator will acknowledge receipt of a complaint within one business day. All complaints are investigated thoroughly and in good faith. Players will be informed of the outcome of the internal review within a reasonable period, and in any event no later than the timeframe stipulated under applicable CGA regulatory requirements.
External Dispute Resolution
Where a complaint has not been resolved to the satisfaction of the player following completion of the internal complaints procedure, the player may refer the matter to an independent Alternative Dispute Resolution (ADR) provider certified by the Curaçao Gaming Authority under Article 2.2(i) of the LOK. The operator accepts the decisions of the certified ADR provider as binding in respect of disputes falling within its scope.
The CGA-certified ADR provider available to players is:
- ADR Curaçao (ADRC), licence reference CGA/ADR/2025/06
Players retain the right to escalate unresolved disputes to the Curaçao Gaming Authority directly. Contact details and complaint submission procedures are published on the CGA website at www.gamingcontrolcuracao.org.
Nothing in this dispute resolution procedure affects the statutory rights of players under New Zealand consumer protection law or any other applicable law.
Regulatory Compliance and Legal Framework
The operator conducts all activities in compliance with the requirements of the Curaçao Gaming Authority, including but not limited to obligations relating to player protection, anti-money laundering, counter-financing of terrorism, fair gaming, technical standards, and financial integrity. The operator undergoes periodic audits and compliance reviews as required by the CGA and its licensing conditions.
All gaming software and random number generators (RNGs) used on this platform are subject to independent technical certification to ensure fair outcomes and the integrity of game results. Certification documentation is available upon request to the operator’s compliance department.
This page was last reviewed and updated in April 2026. The operator reserves the right to amend the information contained on this page at any time to reflect changes in applicable law, regulatory requirements, or operational circumstances. Players are encouraged to review this page periodically.
For all formal or legal correspondence, please direct communications to:
Dinkum N.V.
810 Great South Road, Penrose, Auckland 1061, New Zealand
Email: support@dinkum-casino-nz.com