Who We Are
Dinkum Casino operates this website at https://dinkum-casino-nz.com/ and is registered at 810 Great South Road, Penrose, Auckland 1061, New Zealand. Our casino licence number is NZGA-OP-2024-17856. When this policy refers to “Dinkum Casino”, “we”, “us” or “our”, it means the entity responsible for operating this platform and for the personal information we collect from players.
This Privacy Policy explains what information we collect, why we collect it, how it is used and stored, who we may share it with, and what rights you have over your own data. It applies to everyone who visits our website, creates an account, plays any game, contacts our support team, or interacts with our platform in any way.
The Legal Framework We Operate Under
New Zealand’s approach to privacy is governed by the Privacy Act 2020, which came into force on 1 December 2020 and replaced the 1993 Act. The Privacy Act 2020 establishes thirteen Information Privacy Principles (IPPs) that set out how personal information must be collected, held, used, and disclosed. Dinkum Casino takes these obligations seriously and structures its data practices around full compliance with those principles.
In addition to the Privacy Act 2020, our data practices are shaped by:
- The Gambling Act 2003, which governs how we verify player identity, manage problem gambling obligations, and handle transaction records
- The Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), which requires us to collect and retain specific customer due diligence information
- The Financial Transactions Reporting Act 1996 and related regulations where applicable
- Guidance issued by the Department of Internal Affairs (DIA), which is the gambling regulator in New Zealand
Where any conflict exists between these obligations and your privacy preferences, our legal compliance obligations will take precedence.
What Personal Information We Collect
Information You Give Us Directly
When you register an account, deposit funds, request a withdrawal, claim a bonus, or contact support, you provide us with information directly. This includes:
- Full legal name
- Date of birth
- Residential address in New Zealand
- Email address
- Phone number
- Payment method details (card numbers are processed via our payment providers and not stored by us directly)
- Any identification documents you upload as part of our Know Your Customer (KYC) process, such as a New Zealand passport, driver licence, or other government-issued ID
- Proof of address documents such as utility bills or bank statements
- Communications you send to us through our contact form, by email, or via live chat
Information Collected Automatically
When you visit our website or use our platform, certain technical information is collected without you needing to enter it manually. This includes:
- IP address and approximate geographic location derived from it
- Browser type, version, and operating system
- Device type and screen resolution
- Pages visited, time spent on each page, and navigation paths through the site
- Game sessions played, including games opened, bets placed, outcomes, and session durations
- Login timestamps and frequency of visits
- Referral source (how you arrived at our website)
Information From Third Parties
We may receive information about you from third-party services we use to verify your identity, process payments, or detect fraud. This can include responses from identity verification providers, credit reference checks where applicable, or fraud screening databases. We only request what is necessary and only from providers who operate within applicable legal standards.
Why We Collect This Information
To Operate Your Account
We need your basic personal details to create and manage your account, process deposits and withdrawals in NZD, authenticate you when you log in, and provide access to our full game library including pokies, live dealer tables, crash games, and instant-win titles.
To Meet Legal Obligations
This is non-negotiable. The AML/CFT Act 2009 requires us to verify the identity of all customers before allowing them to transact. We must conduct customer due diligence (CDD), which means confirming who you are, where you live, and in some cases the source of your funds. These records must be retained for a minimum of five years after your account is closed, regardless of your preferences.
The Gambling Act 2003 requires us to maintain records of gambling transactions and to take steps to identify and respond to signs of problem gambling. This means we monitor patterns of play as part of our responsible gambling obligations.
To Prevent Fraud and Protect Players
We analyse account activity and transaction data to detect unusual behaviour, prevent unauthorised access, and protect both players and the integrity of our platform. This includes checking whether multiple accounts have been opened using the same identity or payment method, which is prohibited under our Terms and Conditions.
To Provide Customer Support
When you contact us at support@dinkum-casino-nz.com or call us on +64 806 267 925, we retain records of your communications so that we can provide consistent support and follow up on unresolved issues.
To Send You Relevant Communications
With your consent, we may send you information about promotions, bonuses, and relevant updates about Dinkum Casino. You can withdraw this consent at any time by contacting us or using the unsubscribe option in any marketing email. Withdrawing consent for marketing does not affect the processing of information we are legally required to retain.
To Improve the Platform
We use aggregated and anonymised data about how players use the site to improve navigation, game loading, mobile performance, and the overall experience. This analysis does not identify you personally.
Cookies and Tracking Technologies
Dinkum Casino uses cookies and similar technologies on its website. A cookie is a small text file placed on your device that helps the site remember your preferences and recognise you across sessions. We use:
- Essential cookies that are required for the website to function, such as keeping you logged in during a session
- Analytics cookies that collect information about how you use the site, which pages you visit most, and where errors occur
- Preference cookies that remember settings you have chosen, such as language preferences
- Marketing cookies that track whether you arrived via a particular promotional link
You can manage cookie settings through your browser. Disabling certain cookies may affect how parts of the site work. For full details, please read our Cookie Policy.
How We Store and Protect Your Information
Your personal information is stored on secure servers. We use industry-standard measures including encryption in transit (TLS), access controls, and regular security reviews to protect the data we hold. Only staff members who need access to your information to perform their job functions are authorised to do so.
No system connected to the internet can be guaranteed as completely secure. If we become aware of a breach that is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals in accordance with our obligations under the Privacy Act 2020 (the mandatory breach notification regime introduced by that Act).
How Long We Keep Your Information
We do not keep personal information longer than is necessary for the purposes for which it was collected, subject to our legal obligations. In practice:
- Identity and KYC documents are retained for at least five years after account closure, as required by the AML/CFT Act 2009
- Transaction records are retained for five years in line with gambling and financial reporting obligations
- Support correspondence is kept for a reasonable period to allow us to handle related follow-up queries
- Marketing preferences are updated immediately upon your request to opt out
Who We Share Your Information With
Dinkum Casino does not sell your personal information to third parties. We do share information in limited and specific circumstances:
Service Providers
We work with third-party companies that help us operate. These include payment processors handling transactions via Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, USDT, and Ethereum; identity verification providers; fraud prevention services; IT and hosting providers; and customer support tools. These providers are given only the information they need to perform their services and are required to handle it in accordance with applicable privacy law.
Regulatory and Law Enforcement Bodies
We are required by law to share information with the Department of Internal Affairs, the Financial Intelligence Unit (FIU) of the New Zealand Police, and other regulatory authorities where legally required. This includes filing Suspicious Transaction Reports (STRs) under the AML/CFT Act without notifying you that a report has been made, as required by law.
Business Transfers
If Dinkum Casino is involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the relevant party as part of that transaction. We would notify you of any such change and the resulting privacy implications.
Overseas Transfers
Some of our service providers are based outside New Zealand. Where your information is transferred overseas, we take steps to ensure it receives a comparable level of protection, either through contractual safeguards or because the receiving country is assessed as having adequate privacy protections. The Privacy Act 2020 requires us to take such steps before disclosing personal information to overseas recipients.
Your Rights Under the Privacy Act 2020
The Privacy Act 2020 gives you specific rights in relation to personal information we hold about you.
Right to Access Your Information
You can ask us what personal information we hold about you and request a copy of it. We will respond within 20 working days of receiving a valid request. In some cases we may decline access where the law permits us to do so, for example where disclosure would prejudice an investigation or where the information relates to another person.
Right to Correct Your Information
If you believe any information we hold about you is incorrect, you have the right to ask us to correct it. We will either make the correction or, if we disagree, attach a note of your correction request to the relevant record.
How to Submit a Request
To exercise either of these rights, contact us at:
- Email: support@dinkum-casino-nz.com
- Phone: +64 806 267 925
- Post: 810 Great South Road, Penrose, Auckland 1061, New Zealand
We may ask you to verify your identity before processing your request.
Responsible Gambling and Privacy
As part of our responsible gambling obligations under the Gambling Act 2003, Dinkum Casino monitors player behaviour for signs of harm. This necessarily involves processing your personal data, including game history, session frequency, deposit patterns, and self-exclusion status. This processing is required by law and by the conditions of our licence. If you self-exclude or set deposit limits, those records are maintained for the duration specified and may not be deleted on request during that period.
If you are concerned about your gambling habits, you can contact our support team at any time. We also support access to resources such as Gambling Therapy at gamblingtherapy.org and GambleAware at gambleaware.org.
Children and Underage Players
Dinkum Casino is strictly for players aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If we discover that a person under 18 has created an account, we will close the account, void any associated transactions, and delete the personal data, retaining only what we are legally required to keep for compliance purposes. If you believe a minor has registered with us, please contact support immediately.
Complaints
If you have a complaint about how we have handled your personal information, we encourage you to contact us first so we can try to resolve the matter:
- Email: support@dinkum-casino-nz.com
- Phone: +64 806 267 925
If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner (OPC). The OPC can be reached at www.privacy.org.nz or by calling 0800 803 909.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in the law, our operations, or the services we offer. When we make material changes, we will notify registered players by email or by a prominent notice on the website. Continued use of Dinkum Casino after any update constitutes your acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please reach out to us:
- Email: support@dinkum-casino-nz.com
- Phone: +64 806 267 925
- Address: 810 Great South Road, Penrose, Auckland 1061, New Zealand
- Office hours: Monday to Saturday, 9AM to 6PM