Terms & Conditions

Introduction and Acceptance of Terms

These Terms and Conditions govern your access to and use of the gaming platform operated under the name Dinkum Casino, accessible at dinkum-casino-nz.com. By registering an account, accessing the platform, or using any of the services offered through it, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.

If you do not agree with any part of these Terms, you must not register an account or use the services. The operator reserves the right to amend these Terms at any time. Any material changes will be communicated to registered players through the platform or by email. Continued use of the platform following the publication of any amendment constitutes your acceptance of the revised Terms.

These Terms apply to all games, promotions, payment services, customer support interactions, and any other feature or service made available through Dinkum Casino. They should be read in conjunction with the Privacy Policy and Responsible Gambling Policy, which form part of the overall agreement between you and the operator.

Eligibility and Account Registration

Age Requirement

Dinkum Casino provides real-money gaming services exclusively to persons who are 18 years of age or older. This requirement is absolute and non-negotiable. Any individual who has not attained the age of 18 is strictly prohibited from registering an account, depositing funds, or participating in any game or promotion on this platform.

The operator actively enforces age verification as part of its Know Your Customer procedures. Where there is any doubt as to whether an applicant meets the minimum age requirement, account access will be suspended pending satisfactory verification. If a player is subsequently found to be underage, all winnings will be voided, deposited funds will be returned, and the account will be permanently closed.

Registration Requirements

To open an account with Dinkum Casino, you must:

• be a natural person aged 18 or over
• provide accurate, complete, and truthful information during the registration process, including your full legal name, date of birth, residential address, and a valid email address
• not be a resident of a jurisdiction in which use of the platform is restricted or prohibited by local law
• not be subject to any self-exclusion order, voluntary ban, or similar restriction applicable to gambling platforms
• act on your own behalf and not on behalf of any other person

Each player may hold only one account with Dinkum Casino. The creation of duplicate or additional accounts by any individual is strictly prohibited and may result in the immediate closure of all associated accounts and the forfeiture of any balances held therein.

New Zealand Players

Dinkum Casino accepts registrations from players located in New Zealand. The platform operates as an offshore gaming service. New Zealand’s Online Casino Gambling Bill has received its final parliamentary reading, and a domestic licensing regime for online casino operators is in the process of being implemented by the Department of Internal Affairs. Players are responsible for monitoring the current legal status of offshore gambling in their jurisdiction and for ensuring their continued use of this platform complies with applicable New Zealand law at all times.

Account Security and Responsibility

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. You must not share your account details with any other person or permit any third party to access your account. The operator accepts no liability for any loss or damage arising from your failure to keep your credentials secure.

You must notify Dinkum Casino’s support team immediately if you suspect any unauthorised access to your account or any breach of your account security. Until such notification is received, the operator will treat any activity conducted through your account as authorised by you.

You must ensure that the contact details associated with your account, including your email address and residential address, remain accurate and up to date at all times. The operator relies on these details for account communications and verification purposes.

Identity Verification (KYC)

Dinkum Casino is required to verify the identity of all account holders as part of its Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations. Verification may be required at the point of registration, prior to processing a withdrawal request, or at any other time at the operator’s discretion.

Players may be required to submit one or more of the following types of documentation:

• Proof of identity: a current government-issued photographic document such as a valid New Zealand passport, driver licence, or comparable identity document issued by a recognised foreign authority
• Proof of address: a utility bill, bank statement, or official government correspondence dated within the preceding three months and confirming the player’s current residential address
• Proof of payment method: evidence confirming ownership of the payment instrument used to make deposits, which may include a bank statement, card image, or electronic wallet account confirmation
• Source of funds: where the operator determines that enhanced due diligence is necessary, documentation demonstrating the origin of funds used for gaming activity may be required

Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension and the withholding of withdrawal requests until verification is completed. The operator reserves the right to close any account where verification cannot be satisfactorily completed.

Deposits and Withdrawals

Deposits

Players may fund their Dinkum Casino account using the payment methods available on the platform at the time of deposit. Deposits are credited to the player’s account promptly upon confirmation of receipt of funds. The minimum deposit amount is displayed within the cashier section of the platform and may vary depending on the payment method selected.

Dinkum Casino accepts deposits in New Zealand dollars (NZD) and other currencies as displayed in the cashier. Currency conversion may apply where the selected payment method does not natively support the account currency, and any applicable conversion rates or fees are the responsibility of the player.

The operator does not charge a fee for standard deposit transactions; however, fees imposed by your payment provider, bank, or financial institution remain the responsibility of the player.

Withdrawals

Withdrawal requests will be processed subject to the following conditions being met:

• the account holder has completed all required identity verification procedures
• there are no outstanding wagering requirements attached to bonus funds held in the account
• the withdrawal request does not appear to involve suspicious activity or potential breach of these Terms
• the minimum withdrawal threshold applicable to the chosen payment method has been reached

Withdrawals are generally processed within 12 hours of a request being submitted, subject to verification status. Cryptocurrency withdrawals are typically completed more rapidly than fiat transactions. Processing times may vary depending on the payment method and the player’s financial institution. The operator does not impose withdrawal fees on its end, though third-party processing fees may apply.

Withdrawals must be made using the same payment method as was used to deposit funds, where technically possible. The operator reserves the right to require alternative or additional verification before processing any withdrawal that it reasonably considers to present an elevated risk of fraud or money laundering.

Bonuses and Promotions

Welcome Package

New players who register an account at Dinkum Casino and make qualifying deposits may be eligible for the Welcome Pack, which offers matched bonuses across the first three deposits up to a combined total of NZ$2,000, plus 200 Free Spins in total. The specific terms applicable to each deposit within the welcome package, including minimum deposit amounts, eligible games, and wagering requirements, are published on the promotions page of the platform and form part of these Terms by reference.

Ongoing Promotions

Dinkum Casino offers a range of continuing promotions for registered players, which may include reload bonuses of up to 300%, flash bonuses, free spins offers, cashback arrangements, and other time-limited campaigns. The terms and conditions specific to each promotion are published alongside the offer. Where a promotion requires the use of a bonus code, the code must be entered at the time of making the relevant deposit; codes cannot be applied retrospectively.

General Bonus Terms

The following conditions apply to all bonuses unless the specific terms of a promotion expressly state otherwise:

• Bonuses are available to one account per person, per household, per device, and per IP address
• Bonus funds are subject to wagering requirements that must be met in full before any winnings derived from bonus play can be withdrawn
• Free spins winnings are subject to the wagering requirements specified in the applicable promotion terms
• The operator reserves the right to cap the maximum withdrawal amount derived from bonus play as specified in the relevant promotion
• Bonuses may not be used in conjunction with other promotions unless explicitly stated
• The operator reserves the right to withdraw, modify, or cancel any bonus offer at any time, provided that such action does not prejudice a player who has already received a bonus and is in the process of meeting the associated wagering requirements
• The creation of multiple accounts or any other method employed to obtain a bonus to which the player is not entitled constitutes a breach of these Terms and may result in the forfeiture of the bonus and any winnings derived from it

Gameplay Rules and Fair Gaming

All games available through Dinkum Casino are supplied by licensed software developers and operate using certified Random Number Generator (RNG) technology. The RNG systems used in all applicable games are independently tested to ensure that outcomes are statistically random and that no game outcome can be predicted, manipulated, or influenced by any party.

The game catalogue at Dinkum Casino includes titles from a range of software providers, including Play’n Go, Evolution, Playtech Live, Spribe, PG Soft, BGaming, Evoplay, Ezugi, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt, Velipay, and 100HP Gaming, among others. Each software provider is responsible for the integrity of its own game content and certification.

In the event of a technical malfunction affecting any game, all affected game rounds will be voided and any wagers placed during the malfunction will be returned to the player’s balance. Winnings generated during a demonstrable game malfunction are not payable. The decision of the operator in relation to any disputed game outcome is final, subject to the dispute resolution procedures set out in these Terms.

Players must not attempt to exploit any software bug, error, or unintended functionality. Where a player identifies what appears to be a bug or error, they must report it to customer support immediately and must not attempt to use it for financial gain. Any winnings accumulated as a result of exploiting a software error will be forfeited.

Prohibited Activities

The following activities are strictly prohibited and will result in immediate account suspension, the forfeiture of any relevant balances, and may be reported to the relevant authorities:

• registering more than one account on the platform
• providing false or misleading information at any stage, including during registration or verification
• using another person’s account or allowing another person to use your account
• using the platform for any purpose connected with money laundering, fraud, or any other financial crime
• using automated software, bots, artificial intelligence systems, or any other tool to gain an unfair advantage in any game
• colluding with other players, including in live dealer game formats
• making chargebacks or reversing payment transactions without first contacting customer support and following the operator’s disputes procedure
• exploiting bonuses through coordinated play designed to generate guaranteed profit regardless of game outcome (bonus abuse)
• acting in a manner that is abusive, threatening, or offensive toward customer support staff or other platform users
• accessing the platform from a jurisdiction in which its use is prohibited by local law

Anti-Money Laundering Policy

Dinkum Casino maintains a comprehensive Anti-Money Laundering and Counter-Financing of Terrorism (AML/CFT) programme in compliance with the conditions of its gaming licence and applicable international standards, including the recommendations of the Financial Action Task Force (FATF).

The operator monitors all transactions conducted on the platform for indicators of suspicious activity. Where activity is identified that may be indicative of money laundering or the financing of terrorism, the operator is obligated to file a Suspicious Activity Report with the relevant competent authority without notifying the account holder. Players are advised that the operator is legally prohibited from disclosing whether any such report has been or may be made in relation to their account.

The operator does not accept cash deposits or deposits from anonymous or pseudonymous payment sources. All payment methods accepted on the platform require a degree of traceability consistent with the operator’s AML obligations.

Responsible Gambling

Dinkum Casino is committed to providing a gaming environment in which players can participate safely and within their personal means. Gambling is intended as a form of adult entertainment and is not a reliable means of generating income. Players are encouraged to approach gaming with this understanding at all times.

Player Protection Tools

The following tools are available to all registered account holders and can be accessed by contacting customer support or through the account settings where available:

• Deposit limits: players may set daily, weekly, or monthly caps on the total amount they are permitted to deposit. Any reduction in a deposit limit takes effect immediately. Any request to increase a deposit limit will be subject to a cooling-off period before the increase becomes active.
• Session time limits: players may configure reminders to notify them when they have been actively gaming for a defined period.
• Self-exclusion: players who wish to take a break from gambling may request a self-exclusion period of a minimum of six months, extendable on request and available permanently. During the self-exclusion period, the account will be suspended, promotional communications will cease, and re-registration will not be permitted until the exclusion period has expired and a formal cooling-off request has been made.
• Cooling-off period: players seeking a shorter break may request a temporary account suspension for a defined duration.
• Reality checks: notifications reminding players of the amount of time spent gaming and the net financial position during the current session.

Support Organisations

Players who believe they may be experiencing difficulties related to gambling are strongly encouraged to make use of the tools above and to seek assistance from a qualified support service. The following free and confidential services are available to New Zealand residents:

• Problem Gambling Foundation of New Zealand: www.pgf.nz, freephone 0800 664 262
• Gambling Helpline: 0800 654 655, available 24 hours a day, seven days a week
• GamblingHelpline.co.nz: www.gamblinghelpline.co.nz

Dinkum Casino’s support team is trained to recognise behavioural indicators of problem gambling. Where such indicators are present, the team may proactively contact a player with information about available tools or, in appropriate circumstances, apply account-level restrictions in the interest of player welfare.

Privacy and Data Protection

Dinkum Casino collects and processes personal data for the purposes of account administration, identity verification, fraud prevention, the fulfilment of legal and regulatory obligations, and the delivery of customer support. The legal basis for processing personal data includes the performance of the contractual relationship between the player and the operator, the fulfilment of legal obligations, and, where applicable, the legitimate interests of the operator.

Personal data collected from players is not sold to unrelated third parties for commercial purposes. Data may be shared with payment processors, identity verification service providers, regulatory authorities, and law enforcement agencies to the extent required by law or by the operator’s contractual and regulatory obligations.

All data transmitted between the player’s device and the Dinkum Casino platform is protected using Transport Layer Security (TLS) encryption. The operator maintains appropriate technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, and destruction.

Players have the right to request access to the personal data held about them, to request the correction of inaccurate data, and to request deletion of data where no legal basis for continued retention exists. Any such requests should be submitted to the customer support team at the contact details set out below.

For full details of how personal data is collected, used, and protected, please refer to the Privacy Policy available on the Dinkum Casino platform.

Intellectual Property

All content available on the Dinkum Casino platform, including but not limited to the website design, software, graphics, text, logos, trademarks, game assets, and other materials, is owned by or licenced to the operator and is protected by applicable intellectual property laws. Nothing in these Terms grants you any right or licence to reproduce, distribute, modify, create derivative works from, or otherwise use any intellectual property belonging to the operator or its licensors, except for the limited purpose of accessing and using the platform in accordance with these Terms.

You must not attempt to copy, scrape, reverse engineer, or otherwise extract any content, data, or code from the platform without the operator’s prior written consent.

Limitation of Liability

To the fullest extent permitted by applicable law, Dinkum Casino’s liability to any player for any cause of action arising out of or in connection with these Terms or the use of the platform is limited to the total amount deposited by that player into their account in the six months immediately preceding the event giving rise to the claim.

The operator accepts no liability for:

• any loss of profits, revenue, data, or business opportunities arising from the use of or inability to use the platform
• interruptions to service caused by maintenance, technical faults, or circumstances beyond the operator’s reasonable control, including telecommunications outages, cyberattacks, or natural events
• losses arising from a player’s failure to maintain the security of their account credentials
• losses resulting from the player’s reliance on inaccurate information provided by third parties in connection with the platform
• indirect, consequential, or punitive damages of any kind

Nothing in these Terms excludes or limits liability for fraud, death, or personal injury caused by the operator’s negligence, or for any other matter where exclusion of liability is prohibited by law.

Dispute Resolution

Internal Complaints Procedure

If you have a complaint or dispute relating to your account, a game outcome, a bonus, a payment, or any other aspect of the services provided by Dinkum Casino, you should contact the customer support team in the first instance. Support is available 24 hours a day, seven days a week, through the live chat facility on the platform and by email via the contact form at dinkum-casino-nz.com/contact-us/.

The process for resolving a complaint is as follows:

1. Submit your complaint to the customer support team, including a clear description of the issue and any relevant account information or transaction references.
2. The support team will acknowledge your complaint and carry out an initial review. Simple matters will generally be resolved at this stage.
3. Where a matter is complex or cannot be resolved at the first point of contact, it will be escalated to a senior member of the compliance or operations team. You will be notified of the escalation and provided with an estimated timeframe for resolution.
4. A formal written response will be issued once the investigation is complete.

External Escalation

If you are not satisfied with the outcome of the operator’s internal complaints procedure, you may escalate the matter to the relevant external body. Players are also advised that, where the Online Casino Gambling Bill’s domestic licensing regime for New Zealand becomes fully operative, licensed operators will be subject to additional dispute resolution obligations as prescribed by the Department of Internal Affairs and applicable regulations.

Nothing in this section limits your right to pursue legal proceedings through a competent court of law in an applicable jurisdiction.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which the operator is incorporated and licenced. By accepting these Terms, you agree that any dispute arising under or in connection with them shall be subject to the jurisdiction of the courts of that territory, without prejudice to your statutory rights as a consumer under the laws of New Zealand.

The enforceability of any particular provision of these Terms shall not affect the enforceability of the remaining provisions. If any provision is found to be invalid or unenforceable by a court of competent jurisdiction, it shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, where modification is not possible, it shall be severed from these Terms without affecting the remaining provisions.

Amendments to These Terms

Dinkum Casino reserves the right to amend, update, or revise these Terms at any time. Where a change is material, affected players will be notified by email or through a notice on the platform prior to the change taking effect. Continued use of the platform following the effective date of any amendment constitutes acceptance of the revised Terms.

Players who do not agree with any amendment are entitled to close their account and withdraw any outstanding balance before the amendment takes effect, subject to applicable verification and withdrawal procedures.

Contact Information

For any enquiries, complaints, or requests relating to your account, these Terms, or any other aspect of the Dinkum Casino service, please contact the support team through the following channels:

• Live chat: available 24 hours a day, seven days a week, via the platform at dinkum-casino-nz.com
• Contact form: dinkum-casino-nz.com/contact-us/

The operator aims to acknowledge all enquiries promptly and to provide a substantive response within a reasonable timeframe. Complex complaints may require additional time to investigate fully, and the support team will keep you informed of the progress of any such enquiry.